S-CONNECT - Product Change Notification - PCN 10152021-002 (mPower

Product Change Notification - PCN 10152021-002 (mPower - Conduit)

Product Change Notification
Software Release Notes

mPower™ Edge Intelligence Software mPower 5.3.5
MultiTech Conduit® AP Access Point
MultiTech Conduit® Programmable Gateway
MultiTech Conduit® IP67 Base Station
MultiTech Conduit® IP67 200 Series Base Station

Product Changes Notification

I. Overview

mPower 5.3.5 is for use on the MultiTech Conduit® Programmable Gateway, Conduit® AP Access Point, and Conduit® IP67 Base Station. mPower 5.3.5 is built using Yocto Thud (version 2.6.X)

mPower 5.3.5 Includes:

New Features

AT&T 3G Sunset – Impacts on 4G Devices
Israel Channel Plan (LoRaWAN)

Bug Fixes

DeviceHQ/Node-RED Application
LoRa Packet Forwarder (LBT - Japan)

Available for download starting October 2021. See part numbers impacted for details

II. Suggested Action Plan

Customers

Download mPower 5.3.5
Evaluate in their environment
Deploy to fleet of devices
Additional information

Technical inquiries: support.multitech.com
Sales inquiries: email sales@multitech.com

Distributors

Forward this announcement to others within your organization who are actively involved in the sale or support of programmable IoT gateways
Notify existing customers of this new firmware and encourage them to download, evaluate, and update their device fleet – ESPECIALLY IF CUSTOMERS DEPLOY DEVICES ON THE AT&T NETWORK

III. mPower 5.3.5 Overview

mPower 5.3.5 is built upon mPower 5.3.3 For details about mPower 5.3.3, refer to Software Release Notes - mPower 5.3.3

New Features (mPower 5.3.5):
mPower 5.3.5 includes the following new features:

AT&T 3G Sunset – Impacts on 4G Devices

mPower 5.3.5 includes important updates to the current cellular module firmware defaults. These changes will help avoid service interruption for certain MultiTech 4G products impacted by the impending AT&T 3G network sunset.

Current cellular module default: CEMODE=1 (Voice Centric)
New cellular module default: CEMODE=2 (Data Centric)

Overview of mPower 5.3.5 solution:
1. Once a device is updated to mPower 5.3.5, the wireless carrier for the cellular module will be determined.
2. If the wireless carrier is AT&T, mPower 5.3.5 updates the cellular module firmware default
3. Models Impacted:
4. If a wireless carrier other than AT&T is recognized (i.e. Verizon Wireless), no changes to the cellular module firmware defaults are made
Additional Resources

AT&T Overview of 3G Sunset: https://iotdevices.att.com/att-iot/3GSunset.aspx
MultiTech Overview of AT&T 3G Sunset Impact on 4G Devices

MultiTech PCN (LTE Cat 1, Cat 3, and Select Cat 4 Models)

4G/LTE voice-capable cellular modules, integrated into many brands/vendors of cellular products, including MultiTech, are configured for voice-centric signaling by default. Many of these 4G/LTE devices are likely to arrive at a “No Service” condition after 3G sunset -- even for data-only applications unless action is taken beforehand
To avoid service interruption for some 4G/LTE Category 1, 3 and 4 products impacted by the impending AT&T 3G network sunset, we recommend upgrading to mPower 5.3.5

[GP-988] [GP-1111]

LoRaWAN AS923-4 Channel Plan for use in Israel
- Support for LoRaWAN operation in Israel has been added
- Models Impacted: Conduit devices using the MTAC-LORA-H-915 MultiTech mCard
- [GP-1218]

Bug Fixes (mPower 5.3.5):
mPower 5.3.5 includes the following bug fixes:

DeviceHQ/Node-RED Application Update

Overview of Bug:

DeviceHQ/Node-RED application is installed on a device with mPower 5.3.3. The application is now available in the user interface.
User sets “Set Current Configuration as User-Defined Default” with “ Enable Reset to User-Defined Default” enabled
After configuration changes are made and user defined defaults is set, select “Save & Apply”
Reboot the device
After reboot is complete, DeviceHQ/Node-RED application is no longer available

Overview of Fix: Customers interested in using the DeviceHQ/Node-RED application should upgrade to mPower 5.3.5 to ensure that application is retained after user-defined default of device
[GP-1276] [TS-5105628]

LoRa Packet Forwarder (Japan-LBT) Update

Overview of Bug:

Models impacted: Conduit devices using the MTAC-LORA-H-923-JP MultiTech mCard
LoRa Packet Forwarder does not transmit packets with a packet duration above 370 ms

Overview of Fix: Customers using MTAC-LORA-H-923-JP should upgrade to mPower 5.3.5 to help ensure proper LoRa packet forwarder performance.
[GP-1288] [TS-5107009]

IV. Schedule

There are multiple versions of mPower Edge Intelligence firmware available for customer evaluation and final release.

DeviceHQ

Cloud-based IoT Device Management
MTCAP 5.3.5 Availability: October 2021
MTCDT 5.3.5 Availability: October 2021
DeviceHQ login: https://www.devicehq.com/sign_in
Instructions: Upgrading Firmware Using DeviceHQ

Downloadable Versions

MTCAP 5.3.5 Availability: October 2021
MTCDT 5.3.5 Availability: October 2021
Conduit models: visit http://www.multitech.net/developer/downloads/
Instructions: Upgrading Firmware Using Device Web Interface

V. Upgrade Process

At any time in the upgrade process, customers can contact support.multitech.com.

Minimum System Requirements (mPower 5.3.5)
To install mPower 5.3.5, the Conduit gateway must be upgraded to mPower 5.0.0 or higher. Customers that are running earlier versions of mPower should use the following upgrade process:

Upgrade Using MultiTech DeviceHQ
At any time in the upgrade process, customers can contact support.multitech.com.

DeviceHQ can update the firmware running on any supported device. Since devices have no live connection to DeviceHQ, firmware updates are made the next time a device checks into DeviceHQ.

Instructions:

Visit https://www.devicehq.com
Sign in to your account using your email address and password.
Click Devices. The device list page opens.
Click the name of the device you want to update. You can update firmware on filtered devices or selected devices.

If you select individual devices, you update firmware on selected devices or the filtered devices.
If you do not select devices you update the firmware on the filtered devices.

Click Schedule and select Upgrade Firmware. From the list of firmware that appears, select the name of the firmware file. A confirmation message appears, informing you that the new firmware is to be applied to the device when the device next checks in.
To confirm that you want to update the firmware click OK.

Updating Multiple Devices

It is recommended that updates be scheduled for no more than 25 devices at one time
If more than 25 devices are to be updated, schedule the second group of 25 devices after the first 25 updates are complete
Continue scheduling groups of 25 devices until the entire fleet is updated
Refer to help file within DeviceHQ for more information

Upgrade Using Device Web Interface

At any time in the upgrade process, customers can contact support.multitech.com.

It is recommended that customers backup their configuration before performing an upgrade.

If the firmware upgrade fails, or it does not show the login page again, wait an additional 10 minutes.
Power off and on the hardware and log in using the web interface to check the version.
If the version does not show the latest, then the upgrade was not successful.
Try to perform the firmware upgrade again by repeating all the steps.

Instructions:

Download the latest firmware file from http://www.multitech.net/developer/downloads/#aep
Log into the mPower Web interface.
In the left navigation pane, click Administration > Firmware Upgrade.
Click Browse and select the appropriate file.
Click Start Upgrade.
After the firmware upgrade is complete, log back into the web GUI and verify the firmware version shown at the top of the page.

VI. Ordering Part Numbers Impacted

The following ordering part numbers are impacted by these updates:

Model Name Ordering Part Numbers	Ordering Part Numbers	Ordering Part Numbers
Conduit® IoT Programmable Gateways
Status: Active (1)	Status: Active (1)	Status: End of Life (2)
MTCDT-246A-US-EU-GB (1) MTCDT-247A-US-EU-GB (1) MTCDT-LAP3-246A-AU (1) MTCDT-LDC3-246A-JP (1) MTCDT-LDC3-247A-JP (1) MTCDT-LSB3-246A-JP (1)	MTCDT-L4E1-246A-EU-GB (1) MTCDT-L4E1-247A-EU-GB (1) MTCDT-L4N1-246A-US (1) MTCDT-L4N1-247A (1) MTCDT-L4N1-247A-US (1) MTCDT-LAT3-240A-US (1)	MTCDT-LAT1-210A-US (2) MTCDT-LAT1-240A-US (2) MTCDT-LAT1-246A-915-US (2) MTCDT-LAT1-246A-US (2) MTCDT-LAT1-247A-915-US (2) MTCDT-LAT1-247A-US (2)
Conduit® IoT Programmable Gateways with LoRa Accessory Cards
Status: Active (1)	Status: Active (1)	Status: Active (1)
MTCDT-246A-868-EU-GB (1) MTCDT-246A-915-US-EU-GB (1) MTCDT-246A-923-JP (1) MTCDT-246A-US-EU-GB-923KR (1) MTCDT-247A-868-EU-GB (1) MTCDT-247A-915-US-EU-GB (1)	MTCDT-L4E1-246A-868-EU-GB (1) MTCDT-L4E1-246A-915-EU-GB (1) MTCDT-L4E1-247A-868-EU-GB (1) MTCDT-L4E1-247A-915-EU-GB (1) MTCDT-L4N1-246A-915-US (1) MTCDT-L4N1-247A-915-US (1)	MTCDT-LAP3-246A-915-AU (1) MTCDT-LAP3-247A-915-AU (1) MTCDT-LDC3-246A-923-JP (1) MTCDT-LSB3-246A-923-JP (1)
Conduit® IP67 Geolocation Base Stations
Status: Active (1)
MTCDTIP-L4E1-270A-868 (1)

Footnotes:

	Hardware Status	Manufacturing Updates	Comments
(1)	Active	n/a Download only	Active devices continue to ship with earlier mPower versions Customers are encouraged to evaluate mPower 5.3.5 firmware and update device fleets as needed
(2)	EOL	n/a Download only	EOL devices are no longer shipping from MultiTech Customers are encouraged to evaluate MTR 5.3.5 firmware and update device fleets as needed

The following ordering part numbers are impacted by these updates:

Model Name Ordering Part Numbers	Ordering Part Numbers	Ordering Part Numbers
Conduit® IP67 Base Stations
Status: Active (1)	Status: Active (1)	Status: End of Life (2)
MTCDTIP-266A-868 (1) MTCDTIP-266A-868/2 (1) MTCDTIP-266A-915 (1) MTCDTIP-266A-915/2 (1) MTCDTIP-266A-923-JP (1) MTCDTIP-266A-923KR (1) MTCDTIP-267A-868 (1) MTCDTIP-267A-868/2 (1) MTCDTIP-267A-915 (1) MTCDTIP-267A-915/2 MTCDTIP-LAT3-266A-915 (1) MTCDTIP-LAT3-266A-915/2 (1) MTCDTIP-LAT3-267A-915 (1) MTCDTIP-LAT3-267A-915/2 (1)	MTCDTIP-L4E1-266A-868 (1) MTCDTIP-L4E1-266A-868/2 (1) MTCDTIP-L4E1-266A-915 (1) MTCDTIP-L4E1-267A-868 (1) MTCDTIP-L4N1-266A-915 (1) MTCDTIP-L4N1-266A-915/2 (1) MTCDTIP-L4N1-267A-915 (1) MTCDTIP-L4N1-267A-915/2 (1) MTCDTIP-LAP3-266A-915 (1) MTCDTIP-LAP3-266A-915/2 (1) MTCDTIP-LAP3-267A-915 (1) MTCDTIP-LDC3-266A-923-JP (1) MTCDTIP-LSB3-266A-923-JP	MTCDTIP-LAT1-266A-915 (2) MTCDTIP-LAT1-266A-915/2 (2) MTCDTIP-LAT1-267A-915 (2) MTCDTIP-LAT1-267A-915/2 (2)
Conduit® IP67 200 Series Base Stations
Status: Active (1)	Status: Active (1)
MTCDTIP2-EN-B11EKP-D1M (1) MTCDTIP2-EN-B11EKP-L1M (1)	MTCDTIP2-L4E1-B11EKP-D1M (1) MTCDTIP2-L4E1-B11EKP-L1M (1)	MTCDTIP2-EN-B11UKP-L1M (1) MTCDTIP2-LNA3-B11UKP-L1M (1)
Conduit® AP Access Points
Status: Active (1)	Status: Active (1)	Status: Active (1)
MTCAP-868-001A (1) MTCAP-868-041A (1) MTCAP-915-001A (1) MTCAP-915-041A (1) MTCAP2-868-002A-POE (1) MTCAP2-868-042A-POE (1) MTCAP2-915-042A-POE (1)	MTCAP-L4E1-868-001A (1) MTCAP-L4E1-868-041A (1) MTCAP-LNA3-915-001A (1) MTCAP-LNA3-915-041A (1) MTCAP2-L4E1-868-002A-POE (1) MTCAP2-L4E1-868-042A-POE (1) MTCAP2-LNA3-915-042A-POE (1)	MTCAP-LAP3-915-001A (1) MTCAP-LAP3-915-041A (1) MTCAP-IN865-001A (1)

Footnotes:

	Hardware Status	Manufacturing Updates	Comments
(1)	Active	n/a Download only	Active devices continue to ship with earlier mPower versions Customers are encouraged to evaluate mPower 5.3.5 firmware and update device fleets as needed
(2)	EOL	n/a Download only	EOL devices are no longer shipping from MultiTech Customers are encouraged to evaluate MTR 5.3.5 firmware and update device fleets as needed

VII. mPower™ Edge Intelligence

mPower™ Edge Intelligence is MultiTech’s embedded software offering, building on the popular application enablement platform, to deliver programmability, network flexibility, enhanced security and manageability for scalable Industrial Internet of Things (IIoT) solutions.

mPower Edge Intelligence simplifies integration with a variety of popular upstream IoT platforms to streamline edge-to-cloud data management and analytics, while also providing the programmability and processing capability to execute critical tasks at the edge of the network to reduce latency, control network and cloud services costs, and ensure core functionality – even in instances when network connectivity may not be available.

In response to evolving customer security requirements, mPower Edge Intelligence incorporates a host of security features including signed firmware validation, enhanced firewall and VPN settings, secure authentication and more.

VIII. Additional Information

If you have any questions regarding this Product Change Notification/Software Release Notice, please contact your MultiTech sales representative or visit the technical resources listed below:

World Headquarters – USA
+1 (763) 785-3500 | sales@multitech.com

EMEA Headquarters – UK
+(44) 118 959 7774 | sales@multitech.co.uk

MultiTech Developer Resources:
www.multitech.net
An open environment where you can ask development related questions and hear back from MultiTech engineering or a member of this community.

Knowledge Base:
http://www.multitech.com/kb.go
Immediate access to support information and resolutions for all MultiTech products.

MultiTech Support Portal:
support.multitech.com
Create an account and submit a support case directly to our technical support team.

MultiTech Website:
www.multitech.com

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